Brisbane Photography Group FAQ
Booking and ConfirmationPayment PolicyStart TimeAge PolicyRefunds and ReschedulingVouchersMobility PolicyBooking and Confirmation
It is essential to provide the following with your booking:
Most frequently used email address
Confirmation of your booking will be sent out within one day of your booking.
You will be alerted of any cancellations or changes via mobile phone (call or text).
If you haven’t received a confirmation email within one day:
Check your Spam Folder - your email server may have accidentally marked the email as spam and removed it from your inbox.
Email support@brisbanephotographygroup.com.au
If you believe you have provided incorrect details in your booking, email support@brisbanephotographygroup.com.au.
You may be ineligible for a refund if you miss a tour due to the following reasons:
Not checking your email or phone notices.
Providing incorrect details in your booking.
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Payment Policy
The Brisbane Photography Group accepts payments in the following forms:
EFT (Electronic Funds Transfer)
Payments made through Paypal and EFT must be done in advance.
Group bookings payments must be completed at least one week in advance.
All payments must be confirmed at least two days before your chosen date to ensure you will be added to the list of attendees.
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Start Time
Start times will vary depending on the group meetup. Please check your confirmation email for more information.
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Age Policy
Minors under the age of 14 may be accompanied by an adult.
Please note: The role of the accompanying adult is strictly to supervise. They will not be able to participate in the event and must not bring camera equipment.
Supervision is not compulsory, but recommended for children under the age of 12.
Minors over the age of 14 may be accompanied by a paying adult.
Please note: Children in this age group are considered capable of independent learning, so the accompanying adult will be treated as a fellow participant.
Children under the age of 8 are unlikely to benefit from the photography groups.
Further inquiries, or specific requirements, may be directed to victoria@brisbanephotographygroup.com.au.
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Refunds and Rescheduling
The Brisbane Photography Group requires the following notice:
Minimum five days for refunds
Minimum two days for rescheduling
Call our office team on 1300 21 11 21 during business hours (9AM - 5PM AEST) to organise your refund or to reschedule.
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Vouchers
Photography Group vouchers are valid for 12 months from the date of purchase.
Call the Photography Group office on 1300 21 11 21 or enter the unique voucher ID to redeem the voucher when booking.
Alternatively, click on the Vouchers page to redeem the voucher online.
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Mobility Policy
Photography Group sessions are not physically strenuous, but involve a substantial amount of walking and standing on the day.
Please contact us if you or a friend:
Have any concerns or inquiries about mobility issues
Require special assistance on the day
The Photography Group team will do its best to ensure that the course is suited to your capabilities.
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